Privacy Policy – ShopNellz

Effective Date: July 21, 2026

At ShopNellz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website.

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number (if provided)
• Billing and shipping address
• Payment information (processed securely through our payment providers)
• Order history
• IP address, browser type, and device information
• Website usage data through cookies and analytics

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your purchases.
• Provide customer support.
• Improve our website and services.
• Prevent fraud and unauthorized transactions.
• Comply with legal obligations.

3. Payment Security

We do not store your full payment card details. Payments are processed securely through trusted third-party payment providers.

4. Sharing Your Information

We only share your information when necessary, including with:

• Payment processors
• Delivery companies
• Website hosting providers
• Legal authorities where required by law

We do not sell your personal information to third parties.

5. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is completely secure.

6. Cookies

Our website uses cookies to improve your browsing experience, remember preferences, analyse website traffic, and enhance website performance. You can manage cookies through your browser settings.

7. Your Rights

If applicable under UK data protection law, you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict or object to certain processing.
• Request a copy of your personal data.
• Lodge a complaint with the relevant data protection authority.

8. Supplier Confidentiality

Certain supplier information, sourcing methods, wholesale contacts, pricing arrangements, and other confidential business information are proprietary to ShopNellz and are not shared with customers unless expressly stated.

Any unauthorized access to, disclosure of, theft of, or misuse of confidential supplier information may result in the suspension or termination of services, cancellation of orders, and any other remedies available under applicable law. ShopNellz reserves the right to pursue legal action where appropriate.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact ShopNellz using the contact information provided on our website.